Terugbetalingsbeleid
Return & Refund Policy
Last updated: March 2026
At GlowGezond, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the conditions below.
1. Return Period
You have the right to return your order within 14 days after receiving the product, in accordance with the European consumer protection regulations.
To be eligible for a return, the item must:
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Be unused
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Be in its original packaging
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Be in the same condition as when received
To initiate a return, please contact us at:
Our support team will provide you with the return instructions.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used.
These include:
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Opened or used beauty products
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Personal care products that have been unsealed
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Items damaged due to misuse
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Products returned without prior contact with our support team
If a returned product does not meet these conditions, we may refuse the refund.
3. Return Shipping
Customers are responsible for the cost of return shipping, unless the product is defective or incorrect.
We recommend using a trackable shipping service, as GlowGezond is not responsible for lost return shipments.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Photos of the product
Our support team will review the issue and arrange a replacement or refund if applicable.
5. Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
If approved:
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Your refund will be processed to the original payment method
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Refunds are typically issued within 5–10 business days
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be cancelled but may be returned according to our return policy.
7. Contact
For any return or refund inquiries, please contact us:
GlowGezond
Email: support@glowgezond.com