Verzendbeleid

Shipping Policy

Last updated: March 2026

At GlowGezond, we strive to deliver your order as quickly and smoothly as possible. Please review our shipping policy below for information about order processing, delivery times, and shipping conditions.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times depend on your location.

Netherlands:
Estimated delivery time is 5–10 business days.

Other European countries:
Estimated delivery time is 5–12 business days.

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays, carrier delays, or high shipping volumes.

3. Shipping Costs

Shipping costs are calculated at checkout unless a free shipping promotion is active.

Any applicable shipping fees will be clearly displayed before completing your purchase.

4. Order Tracking

When your order is shipped, you may receive a tracking number via email so you can monitor the progress of your delivery.

Please allow several days for tracking information to become active after shipment.

5. Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, we may not be able to make changes or offer a replacement.

Please contact us immediately if you notice an error in your shipping details.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, delivery delays can occasionally occur.

GlowGezond is not responsible for delays caused by:

  • Customs inspections

  • Shipping carrier disruptions

  • Severe weather or external events

If your package appears lost or significantly delayed, please contact our support team and we will assist you in resolving the issue.

7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the product and packaging.

Our support team will review the issue and assist you with a replacement or refund if applicable.

8. Contact

If you have any questions about shipping or your order, please contact us:

GlowGezond
Email: support@glowgezond.com